This document concerns YOUR personal data, legally defined as information concerning any living person that is not already in the public domain, and covers legislation from The Data Protection Act (DPA), Privacy and Electronic Communications Regulations (PECR) and The General Data Protection Regulations (GDPR).
The aforementioned regulations seek to protect and enhance your rights as a data subjects, and cover the safeguarding of personal data, protecting the user against the unlawful processing of personal data and the unrestricted transfer of personal data within the EU.
Please be aware; GDPR does not apply to information already accessible in the public domain, for example, Companies House data, or domain registration information.
In this policy document, “we”, “us” and “our” refer to the data controller listed in Section 2.4 of this document.
1.1 THEPERFECTBROWCOMPANY.COM known as THE LONDON BROW COMPANY LIMITED is committed to safeguarding the privacy of visitors to our website (https://www.londonbrowcompany.com) and general service users, in accordance with the General Data Protection Regulation (GDPR) 2018.
The information provided in this section clearly defines who “we” are, and who is responsible for managing your personal data. Methods of contact should also be clearly defined in accordance with EU laws on service provider transparency.
If you believe information is missing or incorrect in this section, or does not adequately describe the service provider, you should discontinue use of this website immediately.
2.1 Who are we?
THEPERFECTBROWCOMPANY.COM is a beauty product retail and training academy website offering training courses and professional beauty products to males and females.
2.2 Physical address
Our principal place of business is at 85 Great Portland Street, First Floor, London, W1W 7LT, United Kingdom
2.3 Contact methods
You can contact us via any of the following methods:
(a) By post to 85 Great Portland Street, First Floor, London, W1W 7LT, United Kingdom
(b) Use of our website’s contact form on the following URL
(c) By telephone
(d) By email
2.4 Data Protection Officer
Our data protection officer/data controller is Leigh Blackwell and contact details for the aforementioned controller are as detailed above in section 2.3.
The section below will detail the types of data that is collected, in addition to the methods of collecting this data.
3.1 User provided information
THEPERFECTBROWCOMPANY.COM will collect direct information provided by you (via contact forms, for example) to provide quotations, make telephone contact, or to email you concerning any information you may request.
3.2 Automatically collected information
Whilst visiting our website, some additional personal data may be collected, including but not limited to personally-identifying information like Internet Protocol (IP) addresses, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information concerning the timing, frequency and pattern of your service use.
3.3 How YOUR data on our website is collected and stored
Data will be collected on our website in the following ways:
a) Via web contact forms on our website
Data provided via our website forms is manually submitted by the user, and stored in an encrypted MySQL database.
b) Via Google Analytics tracking
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic and user behavior, enabling us to enhance the user experience and analyse marketing.
All data is stored on Google’s secure servers.
c) Via web server tracking software provided with our web hosting
Our web hosting provider may track user behaviour and monitor potential security threats, and as such will collect data designed to keep the website operational and your information secure.
All data is stored on our web host’s secure servers and will be made available in association with a relevant data protection request.
d) Via browser cookies
Further information on browser cookies and how to manage them can be found in section 12 of this document.
It is required that ANY use of YOUR personal data will be lawful and fair, and initiation of data transfer from user (YOU) to THEPERFECTBROWCOMPANY.COM should be easy to understand, and be transparent as to which data is being processed and how it may be used.
4.1 Lawful basis for data processing
Your personal data will only be used only to provide or enhance a service that you have initiated or requested.
THEPERFECTBROWCOMPANY.COM will never use your personal data for operations outside the defined scope of our working arrangement or contract, unless legally required to do so.
4.2 Legal obligations
Should it be legally required to divulge your personal information to a higher authority such as law enforcement organisations, YOU as the user will be notified of any such data transfer.
5.1 Third party transfer
If it is necessary to utilise your details for a third party service such as Google Analytics, this data transfer will only take place upon your direct instructions in writing or email. No transfer will take place without your consent.
5.2 Third party conformity
Should any transfer occur, THEPERFECTBROWCOMPANY.COM expect all third party organisations to adhere to the same data protection regulations.
5.3 Data transfer outside of EEA
Should data transfer concerning YOU be necessary to an organisation outside of the European Economic Area (EEA), YOU will be notified beforehand and must consent before any data transfer takes place. No data transfer will take place without prior consent.
5.4 External data transfer via hyperlinks
This website may include relevant hyperlinks to external websites not controlled by THEPERFECTBROWCOMPANY.COM. Whilst all reasonable care has been exercised in selecting and providing any such links, you are advised to exercise caution before clicking any external links. We cannot guarantee the ongoing suitability of external links, nor do we continually verify the safety or security of the contents which may be provided to you. No personal data will ever be passed to external websites via hyperlinks as detailed above.
5.5 Transfer internally across website
All data transferred from page to page, from page to mailer, or from page to database is sent encrypted via the HTTPS protocol. The site is protected via a COMODO RSA SSL certificate.
6.1 Your rights
At any point whilst THEPERFECTBROWCOMPANY.COM is in possession of, or processing your personal data, all data subjects have the following rights as dictated by EU laws and regulations:
6.2 Refusal of access
In the event that THEPERFECTBROWCOMPANY.COM refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge this refusal, or lodge an official complaint to the ICO (see Section 13).
7.1 Requesting information
THEPERFECTBROWCOMPANY.COM is legally obligated to provide the data we have collected concerning YOU at any time. You may request the following information:
7.2 Verification requirements
To access what Personal data is held, identification will be required for verification. This may be a copy of your current driving licence, your passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If THEPERFECTBROWCOMPANY.COM is dissatisfied with the materials provided, further information may be sought before personal data can be released.
8.1 Consenting and withdrawal of consent
Through agreeing to this privacy notice you are consenting to THEPERFECTBROWCOMPANY.COM processing your personal data for the purposes outlined. You can withdraw consent at any time by emailing or phoning the data protection officer detailed in this document.
9.1 Data storage expiration
THEPERFECTBROWCOMPANY.COM will process personal data during the duration of any contract and will continue to store only the personal data needed for three years after the contract has expired to meet any legal obligations. After this period any personal data no longer required or dormant will be deleted.
10.1 Storage of data across multiple locations
Data collected by this website is held primarily in the United Kingdom using different (multiple) servers. However, data is backed-up to servers across Europe via cloud storage backup solutions. All servers are located in locations that are required to comply with the same data protection regulations. Our primary load balancing system for cloud server operation is based in Bulgaria.
10.2 Transparency of data storage by third party providers
As defined in sections 4 and 5, your data may be transferred by THEPERFECTBROWCOMPANY.COM to a third party service to enhance your user experience or to provide client services. Companies that may have access to some of your data and the data they are able to process is as follows:
11.1 Policy updates
We may update this policy without notice. The most recent version will always be available on our website.
11.2 Keeping up to date with this policy
Website users should check this page occasionally to ensure you are in agreement with any changes to this policy.
12.1 Types of cookie
Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
12.2 Data contained within cookies
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
12.3 Storage of cookie data
Information provided in these cookies may be stored by THEPERFECTBROWCOMPANY.COM in an encrypted MySQL database if it’s necessary the operation or our website. Cookies will also be stored by YOU, should your browser be set to use them.
12.4 Refusing and deleting cookies
Most modern browsers allow you to refuse to accept cookies and also allow you to delete cookies.
The methods for doing so vary from browser to browser, from version to version, and can be dependent on operating system. You can however obtain up-to-date information about blocking and deleting cookies via the following:
12.5 The impact of blocking cookies
Blocking all cookies will have a negative impact upon the usability of many websites, and should you block cookies on our website, you will not be able to use all of the features of our website.
13.1 Filing a complaint to the ICO
In the event that you wish to make a compliant about how your personal data is being handled, you have a legal right to complain. If you do not get a response within 30 days of your correspondence, you can initiate a complaint to the ICO.
Address: Wycliffe House, Water Lane, Wilmslow, SK9 5AF
Telephone: 0303 123 1113
14.1 Latest version
The latest version of this document is dated 20th April 2018.
14.2 Previous revisions
At The London Brow Company Limited we are focused on providing you with the best possible service.
If you have any questions our customer service team are available Monday – Friday 9am – 5.00pm on (+44) 0800 334 5373 or through email on firstname.lastname@example.org
We try to ensure that orders which are placed before 2pm GMT Monday to Thursday will be dispatched to you on the same day, using the delivery method chosen by you when you placed your order, although this cannot always be guaranteed. Orders which are placed after 2pm may be dispatched to you on the same day, or on the following day, depending on the number of orders we have received on that day. If you place an order before 2pm GMT and we cannot dispatch it on the same day for any reason, we will contact you to let you know. Please note that we do not dispatch orders or complete deliveries at weekends, therefore if you place your order before 2pm on a Friday for next day delivery, it cannot be guaranteed for Saturday delivery. Your item may then be delivered to you on the Monday.If no one is available at your address to take delivery and the products cannot be posted through your letterbox, our delivery agent will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.We are not responsible for delays outside our control. Delivery will be undertaken by independent shipping companies. Goods which have left our premises are under the control of the independent shipping company. We may assist with tracking orders but you must be aware there may be delays due to weather, transportation issues and any other force or events and The London Brow Company Limited will not accept any liability in these instances.
It is important to us that your order reaches you in perfect condition. Should any of your items arrive not in the condition advertised, we will happily arrange a return or exchange for you. If you have received a damaged item or if the product does not meet your expectations for whatever reason, please contact our Customer Services department within 14 days of receiving your order, clearly stating the problem with the order. Once the item has been returned to us, we will examine the product and notify you of your eligibility for a refund or exchange, within a reasonable period of time. We will not be able to accept returned items if it is determined that they have been used and in such circumstances no refund will be offered.Should you wish to return an item to us, for any reason, it is your responsibility to ensure the safe return of this by packaging the products adequately and using a reputable delivery service that insures you to the value of the goods and offers a recorded service. The cost of returning the item to us is your responsibility unless it has been received in damaged condition. Should this be the case, postage will be reimbursed upon return delivery of the goods to The London Brow Company Limited. Please be aware that a parcel can take up to 7 working days (30 working days for international deliveries) to be returned and processed.*Please note, any items advertised and/or sold as ‘damaged’ are not eligible for exchange or refund. This returns policy does not affect your statutory rights.Orders must be returned with the original dispatch note – if you return your items to us without the original dispatch note it may delay the returns process.
For orders with an international shipping address, a bespoke shipping quote will be provided when placing your order. Your shipping quote may vary according to the size and weight of your order, as well as the country of delivery. For trade orders please see our Trade Site Terms and Conditions. International shipping quotes provided by The London Brow Company Limited do not include any additional customs costs, taxes, or duties – charges may vary according to the country of delivery, its applicable legislation, and general inflation. It is your responsibility to make prompt and full payment of these charges to receive delivery of your orders. If you fail to make payment of such charges, resulting in the products being returned to sender, you must pay any additional costs for re-delivery before your order will be re-sent to you. International deliveries are estimated to take between 3-5 working days, subject to custom checks, though this cannot be guaranteed and may be considerably longer.
Should you wish to amend or cancel your order, we will do all that we can to assist you – we simply ask you to contact us as soon as possible after placing your order. In order for us to rapidly process your request, it would be helpful if you had the following information to hand:Customer nameOrder numberDate of orderValue of orderPayment methodOrders are normally processed swiftly, so we may have already packaged your order and made arrangements for it to be sent to you so in these circumstances, it may not be possible to amend or cancel your order at that point.
Promotions and Trainer Discounts
Free delivery promotions and discounts exclude international delivery addresses and refers to UK Standard delivery only (Recorded Signed For 3-5 working days). Not applicable to UK areas which incur extra delivery charges (such as the Isle of Man and Scottish Highlands, this is a non-exhaustive list), instead a reduced delivery charge will be applied to these orders during such offers. Minimum order quantities may be applicable. Delivery times cannot be guaranteed. Some larger items may be exempt from all free delivery offers.